Mar 1, 2022
When your company has a Dean of Leadership Development and twelve Character Commitments, you know they take servant leadership seriously. Jim Iyoob, Chief Customer Officer of Etech Global Services, shares the culture that began with a vision “to make a remarkable difference for each other” — clients, team members, and community.
𝗝𝗜𝗠 𝗜𝗬𝗢𝗢𝗕, Chief Customer Officer of Etech Global Services, is a 33-year veteran of the call center/BPO industry.
Jim is a subject matter expert for call center solutions, with specialties including Strategy, CX, Chat, Operations, Training and Developing Leaders, Relationship Management, E-Commerce Strategy and Reporting, Quality Monitoring, AI, IT & Outsourcing and Social Media Strategies. He has helped develop, implement, and retain some of the most successful and award-winning programs.
Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco (President & CEO of Etech Global Services).
𝗖𝗟𝗜𝗡𝗧 𝗢’𝗥𝗘𝗔𝗥, president and owner of Creative Sales Consulting, has worked in the Retail industry since 2000. Clint and his team connect suppliers & retailers in the creative arts industries for stronger relationships and strategic sales growth, in order to bring joy to consumers through artistic creative and decorative products.
For more insightful conversations with leaders in the Arts & Crafts Retail industry visit CreativeRetailTalks.com.
If you'd like to be a guest on the podcast, reach out to Clint O’Rear at Clint@CreativeRetailTalks.com.
"Carpe Diem" Kevin MacLeod (incompetech.com)
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