Apr 5, 2022
Mentoring isn’t just talk at Etech Global Services. With a formal program that promoted over 300 people last year, Jim Iyoob and other company leaders mentor the next generation of leaders. Which fits perfectly with Jim’s belief that you need to ‘get out of the stand and onto the field’ with your people.
KEY TAKEAWAYS
- You want and have to be intentional about
mentoring for it to be truly effective
- Finding the next generation of leaders must be
an active, ongoing process
- Etech operates on very similar principles and
philosophies as WD-40 with a servant leadership culture. (Listen to
episode A Formula to Create Happy
Employees...)
- The art of agreeing to disagree is something
that has been lost in our culture
- Don’t aim for perfection, aim for
excellence
- Knowledge is power - Jim reads at least one
article every day and encourages his team to do the same.
- Stop fearing failure - if you never fail you
never grow.
- Leaders must spend time with their people and must be able to operate on the field instead of just in the stands
SUGGESTED ACTIONS
- Find a mentor, Be a mentor
- Get out of the stands and onto the field with
your people to have a full understanding of the environment they’re
working in
- Read at least one article per day.
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𝗝𝗜𝗠 𝗜𝗬𝗢𝗢𝗕, Chief Customer Officer of Etech Global Services, is a 33-year veteran of the call center/BPO industry.
Jim is a subject matter expert for call center solutions, with specialties including Strategy, CX, Chat, Operations, Training and Developing Leaders, Relationship Management, E-Commerce Strategy and Reporting, Quality Monitoring, AI, IT & Outsourcing and Social Media Strategies. He has helped develop, implement, and retain some of the most successful and award-winning programs.
Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco (President & CEO of Etech Global Services).
- Quality Monitoring in a Contact Center
- The Future of Contact Centers
- Delivering Customer Experience That Matter
You can reach Jim at jim.iyoob@etechgs.com, on
LinkedIn at https://www.linkedin.com/in/jimiyoob/, or
at https://www.etechgs.com/
𝗖𝗟𝗜𝗡𝗧 𝗢’𝗥𝗘𝗔𝗥, president and owner of Creative Sales Consulting, has worked in the Retail
industry since 2000. Clint and his team connect suppliers &
retailers in the creative arts industries for stronger
relationships and strategic sales growth, in order to bring joy to
consumers through artistic creative and decorative
products.
For more insightful conversations with leaders in the Arts & Crafts Retail industry visit CreativeRetailTalks.com.
If you'd like to be a guest on the podcast, reach out to Clint O’Rear at Clint@CreativeRetailTalks.com.
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Music:
"Carpe Diem" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License