May 18, 2021
Charlie Leichtweis, founder of Experts in HOW
LLC, shares his approach to organizational development to help
leaders with the HOW to create sustainable, profitable growth - and
it all starts with the people! The hallmark of trust begins with
respect. Part 1
Power of Respect in Business
- Leadership is equal emphasis on Results and
Relationships - 100% of both
- Charlie developed an approach to organizational
development to help them with the HOW to create sustainable,
profitable growth - and it all starts with the people!
- Emotional Scale - it’s important to understand
what the triggers are that move you up and down the emotional scale
to move you from effectiveness to ineffectiveness
- People want to know how what they do matters to
hallmark of trust begins with respect!
- John’s Story - Listen Longer!
- Practice! - Talk to people you don’t agree with and listen.
about your emotional scale as you’re listening
don’t have to agree with the other person or make them agree with
you - but it’s important to understand their beliefs and find where
Rise - Judgement
ok to have judgements, but it becomes
problematic when you become judgmental.
judgmental impacts communication and relationships, affecting
others in a negative manner.
you encounter someone that is acting negatively, don’t engage them
and invite them into your life
- As a
leader, focus equally on results and relationships
- Understand your triggers that move you up and
down the emotional scale from calm (effective) to angry
to listen to people without interrupting or arguing — listen
judgements about people and situations without being
𝗖𝗛𝗔𝗥𝗟𝗜𝗘 𝗟𝗘𝗜𝗖𝗛𝗧𝗪𝗘𝗜𝗦 is the
founder of Experts in HOW
LLC, a business consultancy focused on helping businesses learn
HOW to identify, prioritize, and eliminate barriers to success.
Charlie is the author of top selling books, including The Power of
Respect in Business and Qlikview Your Business. He is also a
popular speaker, a Forbes Business Council member, and serves as a
member of the Board of Directors for a number of
You can reach Charlie Leichtweis
at expertsinhow.com or find
him on LinkedIn at Charles
president and owner of
Consulting, has worked
in the Retail industry since 2000. Clint and his team connect
suppliers & retailers in the creative arts industries for
stronger relationships and strategic sales growth, in order to
bring joy to consumers through artistic creative and decorative
For more insightful
conversations with leaders in the Arts & Crafts Retail industry
If you'd like to be a guest on the podcast, reach out to Clint
O’Rear at Clint@CreativeRetailTalks.com.
"Carpe Diem" Kevin MacLeod
Licensed under Creative Commons: By Attribution 4.0 License